We review return, exchange and refund requests for toys and related products fairly and case by case.
Start with a message
Before sending anything back, contact us with your order number, item name and the reason for your request. Please wait for our return instructions before posting or delivering an item to us.
Damaged, defective or incorrect items
Tell us promptly if your item arrives damaged, defective, incorrect or incomplete. We may ask for clear photographs of the item, packaging and order details to help us assess the matter.
Possible outcomes
After review, we may offer a replacement, store credit or refund where appropriate and where required by applicable law. Approved refunds are normally returned to the original payment method; your payment provider’s processing time may vary.
Condition for returns and exchanges
Items should be unused, complete and returned with their original parts, accessories, packaging and safety labels where applicable. Opened, used, assembled, altered or incomplete items may not qualify unless the item is incorrect, damaged or defective, or applicable law requires otherwise.
Contact
HUEI HUEI TOYS SDN. BHD.
202601011761 (1673859-D)
NO.112, TINGKAT 1 JALAN UTAMA 7, BANDAR PREMIER, KLUANG 86000, KLUANG, JOHOR
Email: hueihueitoys@outlook.com
Phone: +60 11-2092 5091